Question 1

How long will it take between ordering and receiving delivery?

Accepted Answer

Due to the made to order nature of the products, each product is aimed to arrive within 3 weeks. However, this may take a little longer.

Question 2

Will I get to proof my purchase before it is sent out?

Accepted Answer

Yes, you will be able to review the bespoke designs (design your own) before it goes into production. This will be done via email, which you will provide when ordering. This will ensure you are happy with the design before it is made, and sent out to avoid disappointment.

Question 3

Can my product be personalised?

Accepted Answer

Yes, you will be given options to personalise your purchase in the shop, in each product window. Here you will be given choices to add dates, colours, designs etc.

Question 4

Returns, Refunds and Exchanges

Accepted Answer

Returns are not available on bespoke items such a bespoke cards, name art or artworks. If there is a problem with any of these items please get in contact so that we can advise you, and resolve the problem as quickly as possible.  
​
Exchanges can only be made on Clothing items and in this case exchanges may be limited or unavailable depending on stock level. If you do wish to exchange your purchase item please get in contact and we will do our very best to exchange your item. If an acceptable exchange is not available a refund will be made, provided the item comes back in an excellent resalable condition. 
​
For any queries about exchanging or refund of your purchase please get in contact. 
​
​
​

Question 5

Is payment required upfront?

Accepted Answer

Yes, as each piece is made to order for each customer, payment will be required in full at time of purchase.

Question 6

Delivery

Accepted Answer

Delivery can take up to 3 weeks due to the bespoke nature of the purchase. Each piece is made to order and so if you are buying as a present ensure you order in advance.
 
We endeavour to have each piece made and posted as quickly as possible, and so this time frame is a guide.
 
Please note that postage is charged by weight and size of purchase.

Question 7

Accepted Payment Methods

Accepted Answer

We accept the following:
- Credit / Debit Cards
- PayPal
-Apple Pay

Frequently asked questions